Monday, August 27, 2012

Every End is a New Beginning

Hi
Had a bad season? Encountered with a failure? Gone through the disappointment of not being able to achieve something you dearly wanted to? When was it? Many years ago or this year itself or even yesterday? Has it happened despite the well worked out plans and the best possible efforts?
What is the best recourse to deal with a failure? Robert Schuller, who hosted a nationally televised show on American TV for about 2 decades “The Hour of Power”and interviewed many of the ‘Who is Who” of America, has the answers. In his book, “Success is Never Ending, Failure is Never Final” he narrates a very interesting story to take courage and come out of a failure. That is the story of a “seed” which I would like to share with you through this week’s TNSS(19).
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One day, a wild wind disturbed a peaceful family of seeds, and the strong breeze carried one of them and flung the helpless seed far away. So the single seed fell onto a strange and alien shore. Stepped on by an unfriendly boot, the seed got buried into a dry crack. It was trapped. An imprisoned refugee.  Discarded. Separated from family. Alone, helpless, and hopeless. But, deep within the heart of that seed, there was a miraculous life force that challenged death. It cried out, “I shall live and not die.”

With the first drop of morning mist oozed into that crack, the small seed absorbed the friendly moisture. As the dust slipped into the crack, the struggling seed cried out once more, “I shall take root and grow.” Silently, it sent out its tiny hairy roots that discovered more moisture, more nourishment, until the seed with all its determination, broke wide open and burst forth with new life. And, on a bright sunny morning, it emerged out of the soil, and proudly declared, “Here I am, world! I made it against impossible odds. And you can too!”
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Robert says, “If the little seed could make it, why don’t we think we can too. EVERY END IS A NEW BEGINNING! What may feel like an end may be just the darkness before the beginning of a new dream, a new challenge, a new opportunity, a new tomorrow. As the seed broke through the soil to raise its head to the bright new world, we too can break through the struggles of failure to a new and wonderful life. Robert explains that “Every End is a New Beginning” through the following means:
1. Learn from the experience. Start over again. It can be fun, and it can be done.
2. Try, and keep trying until you get want you want.
3. Take the first step. Be willing to start small. You simply must make a positive move!
4. Look at what you have left. Never look at what you have lost.
5. Keep believing, there’s a HOPE for a breakthrough for you.
6. Go beyond the limits. You can break away from the self-imposed limits, when you think bigger.
7. However hard and disheartening the failure was, don’t throw the curtains across. You can look forward to a new tomorrow.
8. Tomorrow is today. Concentrate on today, for your tomorrow is today. How you think and act today will determine your future.

To your SUCCESS, With all of my love,
Siva
value4value@gmail.com
Today is a New Day  Do YOU know what will happen tomorrow   book cover 2  sucess_hardcover

Monday, August 20, 2012

Trainer's Notes for SUCCESS from Siva (18): From TGW to TGR and WOW – The Tom Peters Approach

Hi,
It has again been many weeks since I last posted the TNSS on my blog. Have been occupied with responsibilities on the domestic front, a couple of urgent assignments with my clients, and some exploration associated with the subject I have been contemplating to study, write about, and express my views in the form of a book. Glad coming back to you with the TNSS again today.

I was introduced to the book, “The Tom Peters SEMINAR” way back in 1997 when I was working for Monsanto. Since then, I have been reading it on and off and also referring to it once in a while for new and crazy ideas. I shall share some insights drawn from the Chapter 8 (From TGW to TGR and WOW!) of this book as this week’s TNSS.
Book Cover Page            tom_peters_crop
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In an organizational set up, there are production processes, marketing plans& their execution, people management, financial practices, and many more areas that must be dealt with on a daily basis. Not all of them go the right way at all the times. As a result, we have a mix of Things Gone Wrong (TGW) and Things gone Right (TGR). Where should we focus on? TGW or TGR?

Tom Peters compared, in his book, the American Auto manufacturers with those of Japan. For instance, the American companies’ quality measures included watching the ‘things gone wrong – TGW’ and reducing the TGW score – TGW per 100 cars produced. But, while they were fixated on minimizing the TGW, the Japanese began to shift their sights to ‘miryokuteki hinshitsu’ or “things gone right –TGR”. The difference between the two - ‘nice average cars’ vs. ‘wav, look at these cars!’ In essence, lessening TGW may help produce the numbers but it is with TGR that one will be able to increase customer’s delight.

GO for the GLOW
Transformation. Breaking the mold. Anything – ANYTHING – can be made special. From dining in restaurants to waiting in airports, riding in cabs to visiting hospitals, teaching in schools to training in offices, marketing watches to selling seeds and farm inputs, and what not? Anything and everything? You can make your customer feel ‘the WOW’. An element of emotional link between the customer and the product or service does the trick. Technical excellence alone is not enough. HEART! Putting heart and soul in every product we make or every service we provide is important...is essential to bring that WOW, that GLOW, and that TINGLE..... Moving from mechanistic TGW – reduction programs to innovative TGR – enhancing efforts will lead to that coveted ‘WOW and SUCCESS in what you do.
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Is your product or your service just passing the required standards and meeting the prescribed norms? Or is it making the customers say ‘wav’ and feel ‘delighted’? Check where your focus is? On TGW or TGR? Shift it to the TGR, both at home and in office, learn from it the right things, promote them, and see the transformation that it will bring about. Phenomenal! Go for it... NOW.

“Quality doesn’t have to be defined, you understand it without definition.”
_ Robert Pirsig, the author of ‘Zen and the Art of Motorcycle Maintenance’
Pls take a look at the list of the chapters of this book given at the bottom of this blog post.

To Your Great SUCCESS,
With a heart of love and gratitude,
Yours,
Siva
value4value@gmail.com
Book Chapters